Need Assistance? Call Toll-Free at 1.888.333.3668

1. Q: Is it safe to use my credit card on your site?

A: Shopping with E Footwear.com is safe. Every credit card purchase you make is backed by the E Footwear.com Shopping Guarantee, and our site is protected by SSL encryption technology.

2. Q: Is it safe to use my debit card online?

A: Yes. If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you have placed your order. When your transaction is processed, the amount of the sale will be withdrawn from your account and the original "hold" will be voided.

3. Q: What forms of payment do you accept?

A: We accept Visa, Master Card, Discover, Visa and MasterCard Check Cards.

4. Q: How do I order items with Cashier's Checks or Money Orders?

A: You may print out and fill out our FAX form (along with your money order or cashier's check) and send to:
E Footwear
527 Chester Pike
Prospect Park, PA 19076

5. Q: Do you ship to addresses outside of the United States?

A: Only to Canada.

6. Q: Do you ship to PO boxes or Military APO/FPO addresses?

A: Yes, we ship to Military addresses. Please allow additional delivery time for orders shipped to these addresses.

7. Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

A: Please double check the credit card number and expiration date on your credit card. Also, we presently accept Visa, MasterCard, Visa and MasterCard Check Cards and Discover for payment.

8. Q: Do you do back orders? What about out-of-stocks?

A: E Footwear.com DOES NOT do back orders. If an item is out of stock, we will notify you as soon as possible and ask if you would like a replacement. Out-of-stock orders will be cancelled unless a replacement item is requested.

9. Q: Do you charge sales tax on any item?

A: No. At this time, there is no sales tax on Internet sales by either the state of PA or by the Federal government.

10. Q: How long will it take to receive my order?

A: Most orders are sent out within 3 business days and often earlier. For standard shipping, you should receive your order within 4-5 business days after the order is shipped. Please allow additional time for shipments to APO/FPO addresses and for foreign orders.

11. Q: What is the status of my order?

A: All orders ship within 1-3 business days via UPS. You will receive a tracking # via e-mail on the day your package is shipped.

12. Q: Can I track my order?

A: Yes, by using the tracking # provided by UPS.

13. Q: I want to return or exchange my shoes. What do I do?

A: There is a return form included with each order that includes the return address and space to indicate your preference for credit or size exchange. All exchanges are re-shipped from E Footwear.com at NO ADDITIONAL CHARGE TO YOU once the original return has been received at our warehouse.

14. Q: I did not receive a return form with my order. What do I do?

A: You can print out the following copy: Return Form

15. Q: Why are your shoes so inexpensive?

A: E Footwear.com has low overhead, sells more volume and takes a smaller profit margin in order to bring our customers fine brand name quality athletic footwear at reduced prices.

16. Q: How do I sign up for E Footwear.com e-mail list for special sales?

A. Click on the Sign Up for specials button.

17. Q: Do you have a catalog?

A: In order to keep our prices low, we DO NOT have a physical catalog. All our products are online.

Why shop eFootwear.com?

• Great prices and a huge selection!
• Helpful Customer service that's always responsive to your needs
• Several payment methods including credit card, Google Checkout or PayPal
• We respect your privacy and always provide secure ordering