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Frequently Asked Questions

  1. Is it safe to use my credit card on your site?
  2. Is it safe to use my debit card online?
  3. What forms of payment do you accept?
  4. How do I order items with Cashier's Checks or Money Orders?
  5. Do you ship to addresses outside the United States?
  6. Do you ship to PO boxes or Military APO/FPO addresses?
  7. When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
  8. Do you do back orders? How about out-of-stock items?
  9. Do you charge sales tax on any item?
  10. How long will it take to receive my order?
  11. What is the status of my order?
  12. Can I track my order?
  13. I want to return or exchange my shoes. What do I do?
  14. Why are your shoes so inexpensive?
  15. How do I sign up for your e-mail specials?
  16. Do you have a catalog?

1. Q: Is it safe to use my credit card on your site?

A: Shopping with eFootwear.com is safe. Every credit card purchase you make is backed by the eFootwear.com Shopping Guarantee, and our site is protected by SSL encryption technology.

2. Q: Is it safe to use my debit card online?

A: Yes. If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you have placed your order. When your transaction is processed, the amount of the sale will be withdrawn from your account and the original "hold" will be voided.

3. Q: What forms of payment do you accept?

A: We accept Visa, Master Card, Discover, American Express, PayPal and Google Checkout.

4. Q: How do I order items with Cashier's Checks or Money Orders?

A: You may print out and fill out our FAX form (along with your money order or cashier's check) and send to:
eFootwear
4221 Edgmont Ave
Brookhaven, PA 19015

5. Q: Do you ship to addresses outside of the United States?

A: No, only the US to addresses with USPS zip codes.

6. Q: Do you ship to PO boxes or Military APO/FPO addresses?

A: Yes, we ship to Military addresses FOR FREE! Please allow additional delivery time for orders shipped to APO/FPO addresses.

7. Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

A: Please double check the credit card number, credit card verification number (CCV), and expiration date on your credit card. Also, we presently accept Visa, Master Card, Discover, American Express, PayPal and Google Checkout for payment.

8. Q: Do you do back orders? What about out-of-stocks?

A: eFootwear.com DOES NOT do back orders. If an item is out of stock, we will notify you as soon as possible and ask if you would like a replacement. Out-of-stock orders will be cancelled unless a replacement item is requested.

9. Q: Do you charge sales tax on any item?

A: No. At this time, there is no sales tax on Internet sales by either the state of PA or by the Federal government.

10. Q: How long will it take to receive my order?

A: Orders will ship within 24 hours, Monday through Friday (excluding holidays) - usually the next business day. Most orders will ship USPS Priority Mail. Shipments that are large, to remote areas, or have USPS mailing issues will ship via UPS. USPS orders arrive in 2-3 days after leaving our warehouse. UPS orders arrive in 1 to 5 days. Please allow additional time for APO/FPO address.

11. Q: What is the status of my order?

A: You will receive a shipping notification via e-mail, which will include a tracking # for USPS Priority or UPS.

12. Q: Can I track my order?

A: Yes, by using the tracking # provided by UPS or USPS. You will receive this via e-mail on the day your package is shipped.

13. Q: I want to return or exchange my shoes. What do I do?

A: There is a return form included with each order that includes the return address and space to indicate your preference for credit or size exchange. All exchanges are re-shipped from eFootwear.com at NO ADDITIONAL CHARGE TO YOU once the original return has been received at our warehouse. Please send returns/exchanges back in the original box. Returns that are not received in original, new condition may be subject to a $15.00 re-stocking fee.

14. Q: Why are your shoes so inexpensive?

A: eFootwear.com has low overhead, sells more volume and takes a smaller profit margin in order to bring our customers fine brand name quality athletic footwear at reduced prices.

15. Q: How do I sign up for eFootwear.com e-mail list for special sales?

A. Enter your valid email address in the "Get Connected" box and click "Subscribe". This can be found within the right hand column of most any page throughout our website.

16. Q: Do you have a catalog?

A: In order to keep our prices low, we DO NOT have a physical catalog. All our products are online.

"Best pair of shoes I have ever owned. I've had new balances in the past and they didn't seem to last like they used to. So I decided to try ASICS. I can honestly say I absolutely love them. Straight out of the box they felt fantastic and I didn't...
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"Shoes were perfect and arrived sooner than expected.
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"Arrived very quickly and in great condition. Very nice shoes! Thank you!
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"Ordered on the 12th, recieved on the 15th. Top notch!
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"Great shoe very competitively priced; snug fit as expected; prompt delivery... all good!
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"Prompt as advertised service. You will want to bookmark this company for regular purchases.
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"Smooth transaction, prompt shipping A+
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"Best price on this shoe, prompt delivery...I would highly recommend them!
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"Dear eFootwear, I got my shoes in the mail today. Aside from how excited I was to get my new shoes in the mail, also inside was a small gift and a note saying thank you for your service. No other company has ever taken the time to do such a kind...
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"These shoes are great -- have been wearing the 576's for years -- so glad I found some --Will buy another pair in a few months, if still have them. Great service -- great product, very fast delivery -- thanks E Footwear.
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Amazon Rated 4.9 out of 5 Stars!

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