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Frequently Asked Questions

  1. Is it safe to use my credit card on your site?
  2. Is it safe to use my debit card online?
  3. What forms of payment do you accept?
  4. How do I order items with Cashier's Checks or Money Orders?
  5. Do you ship to addresses outside the United States?
  6. Do you ship to PO boxes or Military APO/FPO addresses?
  7. When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
  8. Do you do back orders? How about out-of-stock items?
  9. Do you charge sales tax on any item?
  10. How long will it take to receive my order?
  11. What is the status of my order?
  12. Can I track my order?
  13. I want to return or exchange my shoes. What do I do?
  14. Why are your shoes so inexpensive?
  15. How do I sign up for your e-mail specials?
  16. Do you have a catalog?

1. Q: Is it safe to use my credit card on your site?

A: Shopping with eFootwear.com is safe. Every credit card purchase you make is backed by the eFootwear.com Shopping Guarantee, and our site is protected by SSL encryption technology.

2. Q: Is it safe to use my debit card online?

A: Yes. If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you have placed your order. When your transaction is processed, the amount of the sale will be withdrawn from your account and the original "hold" will be voided.

3. Q: What forms of payment do you accept?

A: We accept Visa, Master Card, Discover, American Express, PayPal and Google Checkout.

4. Q: How do I order items with Cashier's Checks or Money Orders?

A: You may print out and fill out our FAX form (along with your money order or cashier's check) and send to:
eFootwear
4221 Edgmont Ave
Brookhaven, PA 19015

5. Q: Do you ship to addresses outside of the United States?

A: No, only the US to addresses with USPS zip codes.

6. Q: Do you ship to PO boxes or Military APO/FPO addresses?

A: Yes, we ship to Military addresses FOR FREE! Please allow additional delivery time for orders shipped to APO/FPO addresses.

7. Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

A: Please double check the credit card number, credit card verification number (CCV), and expiration date on your credit card. Also, we presently accept Visa, Master Card, Discover, American Express, PayPal and Google Checkout for payment.

8. Q: Do you do back orders? What about out-of-stocks?

A: eFootwear.com DOES NOT do back orders. If an item is out of stock, we will notify you as soon as possible and ask if you would like a replacement. Out-of-stock orders will be cancelled unless a replacement item is requested.

9. Q: Do you charge sales tax on any item?

A: No. At this time, there is no sales tax on Internet sales by either the state of PA or by the Federal government.

10. Q: How long will it take to receive my order?

A: Orders will ship within 24 hours, Monday through Friday (excluding holidays) - usually the next business day. Most orders will ship USPS Priority Mail. Shipments that are large, to remote areas, or have USPS mailing issues will ship via UPS. USPS orders arrive in 2-3 days after leaving our warehouse. UPS orders arrive in 1 to 5 days. Please allow additional time for APO/FPO address.

11. Q: What is the status of my order?

A: You will receive a shipping notification via e-mail, which will include a tracking # for USPS Priority or UPS.

12. Q: Can I track my order?

A: Yes, by using the tracking # provided by UPS or USPS. You will receive this via e-mail on the day your package is shipped.

13. Q: I want to return or exchange my shoes. What do I do?

A: There is a return form included with each order that includes the return address and space to indicate your preference for credit or size exchange. All exchanges are re-shipped from eFootwear.com at NO ADDITIONAL CHARGE TO YOU once the original return has been received at our warehouse. Please send returns/exchanges back in the original box. Returns that are not received in original, new condition may be subject to a $15.00 re-stocking fee.

14. Q: Why are your shoes so inexpensive?

A: eFootwear.com has low overhead, sells more volume and takes a smaller profit margin in order to bring our customers fine brand name quality athletic footwear at reduced prices.

15. Q: How do I sign up for eFootwear.com e-mail list for special sales?

A. Enter your valid email address in the "Get Connected" box and click "Subscribe". This can be found within the right hand column of most any page throughout our website.

16. Q: Do you have a catalog?

A: In order to keep our prices low, we DO NOT have a physical catalog. All our products are online.

"You guys are amazing, I ordered these after business hours on Thursday and 0930 on Monday they were sitting on my front porch.
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"Thank You SOOOO much!!! Your service is super awesome. I'll not be buying shoes anywhere else but with you. That's for sure!!!
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"Great service. Had to return the shoes because they did not fit. Great service with the return.
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"Good shoes at a good price and shipped speedily. Thank you!
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"Everything was great! The order even came early.
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"I found your store when I did a search online for Asics Kayano running shoes. On Monday afternoon I placed an order for three pairs of Asics Kayano running shoes. The order arrived on Thursday morning. I must say I was impressed with the great...
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