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Returns & Exchanges

Free Ground Shipping to U.S. Contiguous 48 States for all orders over $100

2 Day UPS available to U.S. Contiguous 48 States

(First day begins day after order, business days only apply)

Free Exchanges

All orders shipped within the U.S. Contiguous 48 States.

In order to complete an Exchange, please complete the following steps.

Please complete the "Returns and Exchanges" section of your Order Receipt (included with your order). If you are choosing to Exchange your shoe for another size, be sure to indicate this on the form.

  1. All returns must be made within 45 days of receipt.

  2. We ONLY accept shoes for Exchange or Refund that are in New Condition. When testing the fit of your new shoes, please try them on over a Clean Surface to ensure they remain in New Condition.

  3. Place return items in their original box along with any tags and/or accessories. Don't forget to include your completed "Returns and Exchanges" request!

  4. Please do not tape or affix a shipping label or postage directly to the shoe box. To ensure proper credit & no restocking fee, please wrap the shoe box in paper/plastic or place everything securely into a separate box before affixing postage. Returns that are not received in their original, New Condition (including Shoe Box) may be subject to a $15.00 re-stocking fee.

  5. Click the link below for prepaid USPS postage. Put the USPS label on your package and give to your postal person or drop off at any post office.

    Get Your Pre-Paid USPS Postage Label

  6. Upon receipt of your returned item(s) we will process your Exchange and ship the new size at no cost to you.

If you have any questions, or simply would like an update on the status of your exchange, please feel free to Contact eFootwear. We are glad to help.

Easy Returns

45-Day Unconditional Money Back Guarantee

If you are not totally satisfied with your new shoes, just return them in the original box with all tags and no sign of wear.

  • All returns must be made within 45 days of receipt.

  • We ONLY accept shoes for Exchange or Refund that are in New Condition. When testing the fit of your new shoes, please try them on over a Clean Surface to ensure they remain in New Condition.

  • Returns that are not received in their original, New Condition (including Shoe Box) may be subject to a $15.00 re-stocking fee.

Return Instructions:

  1. Place return items in their original box along with any tags and/or accessories. Don't forget to include your completed "Returns and Exchanges" request!

  2. Please do not tape or affix a shipping label or postage directly to the shoe box. To ensure proper credit & no restocking fee, please wrap the shoe box in paper/plastic or place everything securely into a separate box before affixing postage.

  3. Click the link below for prepaid USPS postage. Put the USPS label on your package and give to your postal person or drop off at any post office.

    Get Your Pre-Paid USPS Postage Label

  4. Upon receipt of your returned item(s) we will process your Return within a week. $6.00 convenient return cost will be deducted

Return on your own:

  1. Place return items in their original box along with any tags and/or accessories. Don't forget to include your completed "Returns and Exchanges" request!

  2. Please do not tape or affix a shipping label or postage directly to the shoe box. To ensure proper credit & no restocking fee, please wrap the shoe box in paper/plastic or place everything securely into a separate box before affixing postage.

You pay the postage to the carrier of your choice. Please ship to:

eFootwear Internet Returns
4221 Edgmont Avenue

Brookhaven, PA 19015

Please note: Team Footwear and Apparel are not available for Refund or Exchange.

"Arrived very quickly and in great condition. Very nice shoes! Thank you!
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"HI EFOOTWEAR, I WANT TO COMMEND YOUR EXCELLENT SERVICE, GREAT PRICES AND PROMPT DELIVERY. ALSO JOHN ELISON FROM CUST. SERVICE WAS FRIENDLY, INFORMATIVE AND VERY HELPFUL. I HAD TROUBLE TRYING TO TRACK MY DELIVERY. I SENT JOHN A MESSAGE AND HE...
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"Fast shipping! Awesome shoe.
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"I wanted to take a minute to say thank you for the VERY quick turn around for my exchange on order #111642 . I was very surprised how quickly you got my order back to me. Sorry I didn't get the size right the first time. You will be my first stop...
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"That is great service and why I love dealing with your company!
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"Great shoe very competitively priced; snug fit as expected; prompt delivery... all good!
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"Best pair of shoes I have ever owned. I've had new balances in the past and they didn't seem to last like they used to. So I decided to try ASICS. I can honestly say I absolutely love them. Straight out of the box they felt fantastic and I didn't...
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"Exactly what I was hoping - on time delivery!
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