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Returns & Exchanges

Simply stated - If you aren't completely happy, you may send your item back in new condition, free of charge for VIP members, for exchange or refund.

Free Exchanges

All orders shipped within the U.S. Contiguous 48 States.

In order to complete an Exchange, please complete the following steps.

Please complete the "Returns and Exchanges" section of your Order Receipt (included with your order). If you are choosing to Exchange your shoe for another size, be sure to indicate this on the form.

  1. All returns must be made within 45 days of receipt.

  2. We ONLY accept shoes for Exchange or Refund that are in New Condition. When testing the fit of your new shoes, please try them on over a Clean Surface to ensure they remain in New Condition.

  3. Place return items in their original box along with any tags and/or accessories. Don't forget to include your completed "Returns and Exchanges" request!

  4. Please do not tape or affix a shipping label or postage directly to the shoe box. To ensure proper credit & no restocking fee, please wrap the shoe box in paper/plastic or place everything securely into a separate box before affixing postage. Returns that are not received in their original, New Condition (including Shoe Box) may be subject to a $15.00 re-stocking fee.

  5. Click the link below for prepaid USPS postage. Put the USPS label on your package and give to your postal person or drop off at any post office.

    Get Your Pre-Paid USPS Postage Label

  6. Upon receipt of your returned item(s) we will process your Exchange and ship the new size at no cost to you.

If you have any questions, or simply would like an update on the status of your exchange, please feel free to Contact eFootwear. We are glad to help.

Easy Returns

45-Day Unconditional Money Back Guarantee

If you are not totally satisfied with your new shoes, just return them in the original box with all tags and no sign of wear.

  • All returns must be made within 45 days of receipt.

  • We ONLY accept shoes for Exchange or Refund that are in New Condition. When testing the fit of your new shoes, please try them on over a Clean Surface to ensure they remain in New Condition.

  • Returns that are not received in their original, New Condition (including Shoe Box) may be subject to a $15.00 re-stocking fee.

Return Instructions:

  1. Place return items in their original box along with any tags and/or accessories. Don't forget to include your completed "Returns and Exchanges" request!

  2. Please do not tape or affix a shipping label or postage directly to the shoe box. To ensure proper credit & no restocking fee, please wrap the shoe box in paper/plastic or place everything securely into a separate box before affixing postage.

  3. Click the link below for prepaid USPS postage. Put the USPS label on your package and give to your postal person or drop off at any post office.

    Get Your Pre-Paid USPS Postage Label

  4. Upon receipt of your returned item(s) we will process your Return within a week. $7.00 convenient return cost will be deducted

Return on your own:

  1. Place return items in their original box along with any tags and/or accessories. Don't forget to include your completed "Returns and Exchanges" request!

  2. Please do not tape or affix a shipping label or postage directly to the shoe box. To ensure proper credit & no restocking fee, please wrap the shoe box in paper/plastic or place everything securely into a separate box before affixing postage.

You pay the postage to the carrier of your choice. Please ship to:

eFootwear Internet Returns
4221 Edgmont Avenue

Brookhaven, PA 19015

Please note: Team Footwear and Apparel are not available for Refund or Exchange.

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We are discontinuing the eFootwear VIP Family program.

However, as an active member you still have access to your benefits until they expire.

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On our ever-expanding inventory of shoes and accessories.
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On Orders Over $35. Savings of up to $18.99 on every order.
Extra Perks
Members get access to exclusive offers, discounts and more.
Money Back Guarantee
You have 60 days to ensure satisfaction or your money back.

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* Benefits do not apply to custom Team / Corporate orders