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Have a question about general ordering, policies, etc? Check out our general Frequently Asked Questions.

Team Stores Frequently Asked Questions

  1. What is a Team Store?
  2. When can I place an order?
  3. When will my order ship?
  4. Why can't I return or exchange my purchase?
  5. An item I ordered is defective. What can I do?
  6. I have a question that isn't listed here...

1. Q: What is a Team Store?

A: eFootwear works with companies and teams like yours to provide custom apparel, footwear and more with your logo on it! We work together to hand select popular items from top brands, and build a personalized team store with your logo on it! Already have a store and want to begin your purchase? Click here to browse our team stores. Don't have a team store? Click here to learn more about custom team & corporate sales.

2. Q: When can I place an order?

A: Pay attention to the "Store Open" and Order By" dates for your team store. These dates can be found listed on your personal team store page, as well as on our Teams listing page. You may place a custom order any time on or after the "Store Open" date, and before the "Store Close" date.

3. Q: When will my order ship?

A: Pay attention to the "Order By" and Shipping" dates for your team store. These dates can be found listed on your personal team store page, as well as on our Teams listing page. Production begins once all orders have been gathered after your team store closes on the "Order By" date. Once production is complete, your custom order will ship to the address you provide during checkout. You may expect a shipping notification email with tracking details by the "Shipping" date listed by your team.

If the "Shipping" date has arrived and you still do not have a tracking number, please a) check your spam inbox for a missed notification email, and b) allow a 3 business day grace period for any unexpected delay. If you still have not received a shipping notification after this grace period, please contact us for help.

4. Q: Why can't I return or exchange my purchase?

A: All team and corporate orders are final. Because each item is custom made individually, we do not allow for exchange or refund, for any reason other than manufacturer defect. Before you make any purchase, verify the details of your order for accuracy.

5. Q: An item I ordered is defective. What can I do?

A: If you believe that an item you received has a manufacturer defect, please call or contact us as soon as possible. While we do not accept returns or exchanges for custom made items, we will work with you in the event of a manufacturer defect.

6. Q: I have a question that isn't listed here...

A: No problem - we're here to help! Simply give us a call: 1-888-333-3668; or send us a message using our contact form. A friendly member of our staff will be happy to help you any way we can.

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